Cancel at any time
There is no minimum term. You can cancel your subscription at any time by:
- emailing support@webelogy.com from the email on your subscription;
- messaging us on WhatsApp; or
- cancelling the Autopay mandate in your UPI app.
We confirm every cancellation by email.
What happens after you cancel
- No further payments are taken, and your Autopay mandate is cancelled.
- Your website stays live until the end of the billing period (month, quarter, half-year or year) you have already paid for.
- After that, the website is taken offline. On request before then, we send you an export of your content.
Refunds
A billing period that has already been paid is not refunded — a month, or a quarter, half-year or year paid upfront at a discount — including when you cancel part-way through the period, because your hosting and our team's time are reserved for you for that period.
We always refund in full:
- a duplicate debit (charged twice for the same period);
- a debit taken after you cancelled;
- a debit for the wrong amount (we refund the difference).
Refunds go back to the account or UPI app the payment came from. We start the refund as soon as we confirm the error; how long it takes to reach your account depends on your bank and UPI app.
Domain registration fees are paid to the domain registrar and cannot be refunded once the domain is registered.
Questions about a payment
Email billing@webelogy.com or call +91 98104 45567 (Monday to Saturday, 10:00 AM to 6:00 PM) with your invoice number or the date of the debit.